Returns & Exchanges
At Union Coffee, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our fresh coffee beans, we offer a 14-day window for returns on unopened items and equipment.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Prepare Your Package
Securely pack the unused items or unopened coffee bags in their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing